In biomanufacturing, equipment uptime is essential to ensuring product quality, regulatory compliance, and operational efficiency. Over the past year, we’ve connected with you at Pharma Manufacturing and Pharma Maintenance Reloaded to better understand the challenges you face in maximizing the effectiveness of your in-house teams—from talent gaps and IT constraints to vendor support limitations. In this session, we’ll share key insights from those conversations and explore how digital tools can help overcome these barriers. We’ll examine the strengths and limitations of technologies such as AI, Augmented and Virtual Reality (AR/VR), and Machine Learning, and discuss best practices for leveraging vendor expertise to transform technical services and drive better manufacturing outcomes. In this session, you will learn how to:

• Understand the top challenges biomanufacturers face in equipment maintenance and reliability, based on consolidated Voice of the Customer insights
• Explore the application of Biopharma 4.0/5.0 technologies (IoT, AI, Digital Twin, AR/VR) to reduce equipment downtime, with the help of collaborative remote troubleshooting and knowledge transfer
• Gain insights into how a hybrid approach—integrating in-house teams with OEM expertise—helps reduce downtime and enhance responsiveness
• Learn from real-world examples to enhance collaboration, training, and smart technology adoption within cleanroom settings.