Josh leads the global portfolio at Cytiva, driving the development and commercialization of innovative service offerings and managing the filtration integrity testing business. With extensive experience in product development, go-to-market strategy, and lifecycle management, Josh is dedicated to enhancing service solutions that improve operational efficiency and reliability in the biotech industry. His diverse background in luxury hospitality and technology strategy, along with an MBA from Carnegie Mellon University, adds a unique perspective to his role. Josh is passionate about combining exceptional customer experiences with advanced innovations, ensuring service offerings consistently meet high industry standards.
“By integrating technology and customer-focused design, we can enhance service capabilities to support biomanufacturing and create significant impacts for our customers.”
Solution Study
Monday, September 22
09:00 am - 09:25 am
Live in Berlin
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In biomanufacturing, equipment uptime is essential to ensuring product quality, regulatory compliance, and operational efficiency. Over the past year, we’ve connected with you at Pharma Manufacturing and Pharma Maintenance Reloaded to better understand the challenges you face in maximizing the effectiveness of your in-house teams—from talent gaps and IT constraints to vendor support limitations. In this session, we’ll share key insights from those conversations and explore how digital tools can help overcome these barriers. We’ll examine the strengths and limitations of technologies such as AI, Augmented and Virtual Reality (AR/VR), and Machine Learning, and discuss best practices for leveraging vendor expertise to transform technical services and drive better manufacturing outcomes. In this session, you will learn how to:
(6) OPEX Café
Tuesday, September 23
11:00 am - 03:00 pm
Live in Berlin
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Tuesday, September 23
03:30 pm - 04:05 pm
Live in Berlin
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In the Harvesting Session the World Café moderators will summarize the results of their discussions and present key findings.